Refund & Returns Policy

At The Prop Currency, customer satisfaction is important to us. This Refund & Returns Policy explains the conditions under which refunds, replacements and return requests may be considered.

By placing an order through our website, you agree to the terms outlined in this policy.

Order Verification

Customers are encouraged to carefully review all order details before completing a purchase.

Please verify:

• Product selection
• Bundle size
• Shipping address
• Contact information
• Payment details

Once an order has been successfully placed and payment has been confirmed, processing may begin immediately.

Returns

Due to the nature of our products and international shipping processes, returns may not always be possible once an order has been processed or shipped.

Return requests will be reviewed on a case-by-case basis.

Customers must contact our support team before attempting to return any item.

Unauthorized returns may not be accepted.

Refund Eligibility

Refund requests may be considered under the following circumstances:

• The order was not received due to a verified shipping issue.
• The wrong product was delivered.
• The order could not be fulfilled by The Prop Currency.
• The order was cancelled before processing began.

All refund requests are subject to review and approval.

Non-Refundable Situations

Refunds may not be available in the following situations:

• Incorrect shipping information provided by the customer.
• Delivery delays caused by customs authorities.
• Delivery delays caused by shipping carriers.
• Orders that have already been successfully delivered.
• Customer change of mind after processing has begun.
• Cryptocurrency market fluctuations after payment.
• Failure to collect a package from the carrier when applicable.

Order Cancellation

Customers who wish to cancel an order should contact support as soon as possible.

Orders may only be cancelled before processing begins.

Once an order has entered the processing stage, cancellation may no longer be possible.

Damaged or Incorrect Orders

If you receive an incorrect order or believe there is an issue with your shipment, please contact us within 7 days of delivery.

When submitting a claim, please provide:

• Order number
• Full name
• Description of the issue
• Supporting photos when applicable

This information helps us investigate and resolve the matter efficiently.

Refund Processing

Approved refunds will be processed using the original payment method whenever possible.

Refund processing times may vary depending on:

• Payment provider
• Blockchain confirmation requirements
• Network conditions
• Internal review procedures

Customers will be notified once a refund has been approved and initiated.

Cryptocurrency Payments

We currently accept Bitcoin (BTC) and Tether (USDT).

Due to the nature of cryptocurrency transactions, completed payments are generally irreversible.

If a refund is approved, the refund amount may be issued based on the original payment value and applicable transaction considerations.

Lost or Missing Shipments

If an order appears lost or significantly delayed, customers should contact our support team.

We will work with shipping providers to investigate the shipment and determine an appropriate resolution when possible.

Chargebacks and Payment Disputes

Customers are encouraged to contact us directly before initiating any payment dispute.

Our support team is committed to working with customers to resolve issues fairly and efficiently.

Contact Support

If you have questions regarding refunds, returns or order issues, please contact our support team through our Contact Us page.

To help us assist you more quickly, please include:

• Order number
• Full name
• Purchase date
• Description of the issue

Policy Updates

The Prop Currency reserves the right to modify or update this Refund & Returns Policy at any time without prior notice.

Customers are encouraged to review this page periodically for the latest information.

Explore Our Collections

The Prop Currency offers a growing collection of:

• US Dollar Prop Money
• Canadian Dollar Prop Money

Our products are available in multiple denominations and bundle sizes ranging from 3K to 500K.

Browse our collections to discover premium products supported by secure cryptocurrency payments and worldwide shipping.